Last updated: 28.09.2025
MEDIKO SHPK takes the protection of your personal data seriously. This privacy policy explains what information we collect, how we use it and what your rights are regarding your personal data.
1. Data Controller
MEDIKO SHPK
123 Main Street, Building 15, Floor 3
Johannesburg 2001, South Africa
Email: [email protected]
Phone: +27 12 345 6789
2. Data We Collect
2.1 Data you provide to us
- First name and last name
- Email address
- Phone number
- Postal address (postal code, city, country)
- Information you send us through contact forms
2.2 Data we collect automatically
- IP address
- Browser type and device
- Pages you visit on our website
- Date and time of visit
- Cookies and similar tracking technologies
3. How We Use Your Data
We use your personal data for the following purposes:
- To respond to your questions and requests
- To provide the services and information you have requested
- To improve our website and services
- To comply with our legal obligations
- To send marketing communications (only with your consent)
- To analyze website usage and optimize user experience
4. Legal Basis for Processing
We process your personal data on the basis of:
- Your consent: When you have given your explicit consent for data processing
- Contract performance: When processing is necessary to perform a contract with you
- Legal obligations: When we are legally required to process your data
- Legitimate interest: When we have a legitimate business interest in processing your data
5. Your Rights
You have the following rights regarding your personal data:
- Right of access: To request access to the personal data we hold about you
- Right to rectification: To request correction of inaccurate data
- Right to erasure: To request deletion of your data ("right to be forgotten")
- Right to restriction: To request restriction of processing of your data
- Right to data portability: To receive your data in a structured format
- Right to object: To object to processing of your data
- Right to withdraw consent: To withdraw your consent at any time
6. Sharing Data with Third Parties
We do not sell your personal data to third parties. However, we may share your data with:
- Service providers who help us operate our website
- Legal authorities when required by law
- Our business partners with your expressed consent
All our partners are required to respect the confidentiality of your data.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, destruction or alteration. These measures include:
- Data encryption during transmission (SSL/TLS)
- Restricted access to personal data
- Server and network protection
- Regular backup and recovery procedures
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal obligations. Specific retention periods depend on the type of data and the purpose of processing.
9. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files that are stored on your device. You can control and manage cookies through your browser settings.
For detailed information about cookie usage, please read our Cookie Policy.
10. International Data Transfers
Your personal data may be transferred and processed outside South Africa or the EU only if appropriate levels of data protection and security are guaranteed, in accordance with applicable legislation.
11. Changes to Privacy Policy
This privacy policy may be updated from time to time to reflect changes in our practices or legal requirements. Any changes will be published on this page with an updated date at the top.